Applicable rental conditions to renting a holiday home through La Taha.
1. Arrival and Departure
In principle, Saturday is the changeover day. The house you have rented is available from 4 p.m. on the day that the rental period starts and must be vacated before 10 a.m. on the last day of the rental period. We request that you plan your arrival between 4 and 7 pm. If the latter fails, please inform La Taha or the owner of the estimated time of arrival well in advance. If the customer does not inform La Taha or the owner, or not in time (before 10.00 on the day of arrival at the latest) about the fact that the arrival cannot be between 16.00 and 19.00, additional costs may be charged for the reception outside these hours.
2. Reservation
In principle, the reservation of a house must be done via the booking form on our website. However, in consultation with our office you can also make a reservation by telephone or e-mail. Said methods of reservation are binding for the client. We would like to point out that bookings you make via the internet are final. The so-called “cooling off period” referred to in the law as “distance buying” does not apply to renting holiday homes through our site. Once a booking has been confirmed by the owner, we will send you a confirmation email. The same e-mail will also contain your invoice. As soon as you receive this confirmation e-mail from us, the reservation is final and a payment obligation has been established; the cancellation conditions as mentioned under point 6 of these terms and conditions will apply.
3. Prices
We aim to work with ‘all-inclusive prices’ as much as possible. In addition to the rental amount stated on the website, you also pay a reservation fee of 15 euros. We use this amount in full to offset the CO2 emissions associated with renting a holiday home. You can choose to take out cancellation insurance yourself. In some cases there are extra costs for, for example, the use of air conditioning, etc. This is always clearly indicated on the website in the house description. These costs are usually paid at the holiday home.
The use of sheets, pillowcases, towels and tea towels is included. The use of water, gas and electricity is also included, unless stated otherwise in the description of the holiday home on our website. For the use of wood for the fireplace and/or wood burner, you usually pay a fee to the owner or contact person (depending on consumption). If there is additional heating with a gas heater, the first gas bottle is included in the price.
4. Number of guests
The rental price is based on a base number of users/guests. Often there is room for several more guests. They pay, if stated, an additional surcharge per person per day or week. The price quote states the base and maximum number of guests. For example, the entry 2/4 means that the price is for two people and that a maximum of four people can stay in the house. Babies up to 1 year are not counted as a guest. This applies if the baby is not older than 1 year on the day of departure from the holiday home.
It is not allowed to stay in the rented house with more or other people than are registered on the booking form, unless this has been discussed and approved in writing with La Taha and/or the owner before your arrival. In the event of a violation of this, La Taha and/or the owner can demand an additional cost and/or he/she reserves the right to demand that all those present leave the house immediately and prematurely, without being entitled to financial compensation with regard to the rented.
5. Payment
The total rental amount or a first deposit must be transferred to our account within five working days after receipt of the rental confirmation/invoice. The reservation costs are €15 per booking.
If the start of the rental period is more than 9 weeks after the booking date, it is possible to pay in two installments:
– First installment: 30% of the rental amount, plus the reservation costs.
– Second installment: 70% of the rental amount and – if applicable – the deposit, must be paid no later than 9 weeks before the start of the rental period.
For last minute bookings (within three weeks before the start of the rental period), payment must be made immediately after receipt of the confirmation/invoice. In this case, you must send La Taha proof of transfer via email or WhatsApp.
After receiving your payment, we will send you the voucher and all necessary information by e-mail.
Bank details:
Name: La Taha S.C.
IBAN: ES58 2100 4188 1022 0014 6373
BIC/Swift: CAIXESBBXXX
6. Cancellation by tenant
Cancellations must be confirmed to La Taha by telephone and in writing. The cancellation costs amount to 30% of the rent up to 9 weeks before the start of the rental period. In case of later cancellation (within 9 weeks before arrival) the entire sum is due. You can insure yourself for these costs by means of: a cancellation insurance. We therefore urgently advise you to take out cancellation insurance in addition to travel insurance.
7. Insurance
La Taha recommends that you always take out cancellation insurance, regardless of the lenght of your stay. Something can always happen that forces you to postpone, cancel or end your trip. The costs associated with such a calamity can amount to 100% of the rent. RecreatieVerzekeringen.nl’s insurance policies reimburse such costs.
Click here for cancellation insurance, and here for an overview of the 15 insured events.
8. Rental conditions swimming pools
Unless otherwise stated in the house description, the swimming pools can be used from April to October.
9. Rental conditions pets
In some houses it is allowed to bring your pet. With the search function on the website you can see in which houses this is possible. When booking, you must always notify us of bringing one or more pets. A fee per pet will be charged for bringing pets, the actual costs are indicated in the property description.
10. Rental conditions cleaning
The final cleaning of the house is included in the price (unless otherwise stated). We do expect you to leave the house tidy; sweep the floors, do the dishes, take out the garbage, etc.
11. Rental conditions water use
During periods of great drought, especially in summer, the supply of water in a village may get cut off for a shorter or longer period of time (per day). The supply of electricity can also stagnate for several hours in the event of calamities. La Taha and/or the homeowner cannot be held liable for this.
12. Complaints
If there are complaints – despite our careful selection and regular checks – the tenant should first contact the homeowner or the contact person. If the complaint cannot be satisfactorily resolved, the tenant must immediately contact La Taha. Leaving the holiday home prematurely, without prior consultation and mutual agreement, releases La Taha from any obligation to pay compensation. Complaints that have not been satisfactorily resolved must be submitted to us in writing within one week of the end of the rental period.
13. Liability
13.1 During the stay, the tenant is liable for the house, the furnishings and all items that belong to the rented object. Any damage caused by the tenant or co-tenants must immediately be reported to the owner or contact person, and reimbursed. Before you depart, the owner or contact person may check the accommodation. The rented property may only be used by the tenant(s) and co-tenant(s) and it is never permitted to sublet or use the rented property for purposes other than holiday accommodation.
13.2 With the exception of, subject to legal liability, La Taha is never liable for loss, theft and/or (injury) damage caused to or by tenants of holiday homes contracted by La Taha and is therefore limited to the amount that has been paid for the rented property. La Taha is never liable for indirect damage, including in any case consequential damage and missed savings.
13.3 Obvious errors or mistakes in the description or prices of the holiday homes offered by La Taha are not binding for La Taha. La Taha is not liable for interim changes in data and prices. The (price) information on the website is leading. Previously published (price) information is hereby cancelled.
13.4 La Taha is not liable for damage caused by natural disasters, nuclear disasters, pandemics, attacks, strikes, acts of violence, wars and other external factors.
13.5 It may occur that work is taking place in the vicinity of your holiday home, such as construction work, road construction or other activities. La Taha is not liable for any nuisance resulting from this.
13.6 Dutch law applies to our (rental) terms and conditions. Any disputes must be submitted to a court with jurisdiction in the Netherlands.
14. Security deposits
14.1 In some cases, when renting a holiday home through La Taha, a security deposit must be paid before or upon arrival. This will be refunded on or after departure, minus any additional additional costs indicated in advance, or damage caused by the tenant (eg costs for use of air conditioning, culpable damage to movable and immovable property belonging to the rented house). The amount of the security deposit is stated on the La Taha website and in the voucher. Payment of the deposit and its return is a matter between the owner/local villa manager/contact person and the tenant. La Taha accepts no liability for damage(s) as a result of problems arising from this.
14.2 For a number of holiday homes, La Taha collects the security deposit on behalf of the owner. In that case too, La Taha has no control over these whatsoever and is obliged to make the security deposit available to the owner upon request. After the rental period, the security deposit will be refunded to the tenant after the owner’s consent, which permission must be provided within a week, failing which La Taha can refund or withhold the deposit on its own authority.
14.3 If the tenant does not meet his/her obligation to pay the deposit, the owner/local villa manager is entitled to refuse the tenant access to the rented property until the deposit is paid.
15. Access to the website
Subject to the terms and conditions, La Taha grants you a non-exclusive, non-transferable, limited right to access and use the website and its contents, if you accept these terms. La Taha is for personal, non-commercial use only. You agree not to interrupt or attempt to interrupt the website in any way.
16. Links to Third Party Websites
La Taha may contain links to third party websites operated and maintained by others. A link to other websites is not an endorsement of such websites and you acknowledge and agree that La Taha is not responsible for the content or availability of such websites.
17. Copyright
18.1 All copyrights, trademarks and other proprietary rights of La Taha are owned by or licensed to La Taha, or are otherwise used by La Taha as permitted by law.
18.2 By accessing the website, you agree to use the content solely for your personal, non-commercial use. No content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior permission of the copyright holder.
18. Guarantee
We guarantee that the website will be offered with reasonable care and skill with the intent of meeting our technical specifications for the site. However, we cannot guarantee that the site or its content or features will meet your requirements. We do not guarentee that the website, its content and functions will be error-free, uninterrupted or virus-free, although we will take reasonable steps to prevent this. In addition, you acknowledge and agree that, despite our best efforts, any transmission to and from the website may not be confidential and that your communications may be read or intercepted by others.
